SweetsMarket is an online marketplace. We do not have a physical store.

For general inquiries and customer support, we can be reached at [email protected]

For order inquiry, please include your order number and username.

You don’t, but it’s a total game-changer! Registering helps speed up the checkout process for you as your billing and shipping details are stored. It also allows you to keep track of your current and past orders, as well as payment status.

You will get to enjoy exclusive deals, collect reward points and apply discount codes when you shop as a member.

Read more about Loyalty Rewards Program.

Click here to register by filling up your details and follow the instructions.

If you’ve forgotten your password, just click the “Lost your password” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assist you promptly.

At the moment, we can only print English Alphabet and limited emojis.

Yes. Your details will not be printed on the message card, unless you’ve included your name in the message. You may request not to include billing details.

Upon successful payment, you will receive an Order Confirmation email which you will be able to see the details of your shipping address, billing address, items, delivery date and card message.

You may also login to your SweetsMarket account, and you may click on the order ID and you will be able to see the order details

If you need to change message, address or delivery date, please as soon as possible contact us at [email protected] with your order number and change request.

Depending on your order and delivery status, we will confirm with you whether the changes can be made. Orders that have already been prepared, picked up or are en route cannot be changed.

An order can only be cancelled before the order has been processed by SweetsMerchant. Orders that have already been prepared, picked up or are en route cannot be cancelled.

Unfortunately, we are not able to cancel part of your order. If you wish to proceed with cancellation, we can only cancel the whole order.

In most cases, orders are automatically cancelled if we do not receive payments from you via the payment gateways. However, if the amount has been deducted from your bank account, kindly email us at [email protected] and we’ll sort it out right away!

The full amount of your cancelled order will be returned to you via a store credit coupon ONLY.

We accept method of payments as follows:

1. Online banking (FPX) through BillPlz gateway
2. Stripe

All our payment gateways capture payments in Malaysian Ringgit (MYR/RM).

If you pay through Stripe, will provide automatic currency conversion based on the current rate for MYR.

International buyer can make payment via Stripe. The checkout will be in Malaysian Ringgit (MYR) and will be converted to your own currency after payment.

We will charge 3% from the total bill.

Simply enter the promo codes and coupons on the Cart Page and click APPLY COUPON.

Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes are not valid on sale page items.

Domestic and International shipping rates are based on weight. Shipping rate calculator is available on the Cart Page during checkout.

Packing and preparation will take about 1 to 3 working days. We’ll send out your tracking number by email and/or SMS as soon as your order is packed.

Yes, you may.

You are able to track your order from ‘Track My Order’ once you have logged in to your account. Besides, you may check from your mailbox, as our system will notify you through emails for your order progress.

Do check your inbox / spam / junk / promotion folder.

Strictly no returns are allowed because every gift is unique and tailored to your order. In any case you received an incorrect item. Please contact our support at [email protected]. We will assist you as per case.

Any damages to the item:

1. Perishable items (i.e. flowers, food items, balloons), a proof must be submitted to SweetsMarket team for investigation immediately upon receipt
2. Non-perishable items (for items sent via courier service), damages must be informed to SweetsMarket team within 24 hours upon successful delivery at [email protected].
3. If the gift is damaged during shipping, SweetsMarket will not be responsible to replace the item. However, we will assist for claim to courier services.

After refund request approved, refund to local banks will be made within 3-5 working days

Merchant is strictly not responsible for delays caused by courier service. No refunds or cancellation can be made as merchant has no control over the delivery times and period of courier service. However, we will assist for claim to courier services.

You can now start earning points on your orders, and points equal money off! To start earning these points, you will need to sign up to our SweetsMarket account.

Check out more info on the points and rewards on the ‘REWARDS’ side tab on our website.

Redeem your points by entering coupon code on the Cart Page and click APPLY COUPON.